RETURNS & REVERSE LOGISTICS
Hassle-Free Returns.
Protected Margins.
Happy Customers.
Streamlined reverse logistics that turn returns from a cost center into a competitive advantage. Fast processing, smart classification, and seamless refunds that keep customers satisfied.
24hrs
Return Processing Time
85%
Resellable Rate
100%
Automated Tracking
Same Day
Return Pickup Available
STREAMLINED PROCESS
How We Manage Returns
A complete end-to-end solution that protects your margins while keeping customers happy.
1
Pickup Scheduling
Customer initiates return through your store. We schedule pickup within 24 hours at their convenience.
- ✓ Same-day pickup available
- ✓ Customer self-service portal
- ✓ SMS/email confirmation
2
Inspection & Classification
Professional quality inspection determines item condition and next best action for maximum value recovery.
- ✓ Detailed condition reporting
- ✓ Resell/refurbish/recycle sorting
- ✓ Photo documentation
3
Automated Processing
Smart workflows trigger refunds or replacements automatically, syncing with your store for seamless customer experience.
- ✓ Instant refund processing
- ✓ Store credit or exchange options
- ✓ Real-time inventory updates
📦 Bulk Returns Handling
For marketplace sellers with high return volumes, we offer dedicated bulk processing and reconciliation services to keep operations running smoothly.
COMPREHENSIVE SERVICES
Complete Reverse Logistics Solutions
Everything you need to handle returns efficiently and profitably.
🔄
Reverse Pickup
Scheduled collection from customers anywhere in Kenya. Fast, professional, and convenient for your buyers.
🔍
Quality Inspection
Detailed condition assessment with photo documentation and standardized grading criteria for every return.
🏷️
Smart Classification
AI-powered sorting determines optimal next step: resell as new, refurbish, liquidate, or recycle for maximum value.
💰
Refund Automation
Seamless refund workflows integrated with your payment processor. Instant processing once inspection is complete.
📊
Returns Analytics
Detailed reporting on return rates, reasons, and costs. Identify patterns to reduce future returns.
🔧
Refurbishment Services
Professional cleaning, repair, and repackaging to restore items to sellable condition quickly and affordably.
FLEXIBLE PRICING
Pricing & Policies
Customizable return policies that work for your business model and product types.
Best Value
Monthly Plan
Unlimited returns processing with predictable monthly pricing. Perfect for high-volume sellers.
- ✓ Unlimited return pickups
- ✓ Inspection & classification included
- ✓ Automated processing workflows
- ✓ Priority support
- ✓ Detailed analytics dashboard
Flexible
Pay Per Return
Only pay for returns you process. Ideal for businesses with low return volumes or just starting out.
- ✓ Per-pickup pricing
- ✓ All inspection services included
- ✓ Standard processing workflows
- ✓ Email support
- ✓ Basic reporting
✨ Customizable Policies
Return windows, eligible products, restocking fees, and refund methods can all be customized per client and product category.
We work with you to create return policies that balance customer satisfaction with business profitability.
WHY JARI SOLUTIONS
Turn Returns Into Retention
MAXIMIZE VALUE RECOVERY
Protect Your Margins
Smart classification ensures returned items are processed for maximum value. Items in good condition go back to inventory immediately, while damaged items are routed to refurbishment or liquidation channels.
Our inspection process catches fraud and abuse, protecting you from return policy exploiters while maintaining a fair experience for honest customers.
Average 85% of returns are resellable, compared to 60% industry standard. Better handling means more recovered revenue for your business.
💰
85% Resellable
Industry-leading recovery rate
🛡️
Fraud Detection
Protect against abuse
📈
Value Optimization
Smart resale routing
SEAMLESS INTEGRATION
Automated Workflows That Just Work
Direct integration with your e-commerce platform means returns flow automatically from customer request to resolution. No manual data entry, no spreadsheets, no missed updates.
Real-time inventory updates ensure returned items are available for resale immediately. Your stock levels stay accurate across all sales channels automatically.
Customers get instant updates via SMS and email at every step. Transparency builds trust and reduces support inquiries by 70%.
🔗
API Integration
Seamless store sync
⚡
Auto-Updates
Real-time inventory sync
💬
Customer Updates
Automated notifications
DATA-DRIVEN INSIGHTS
Reduce Future Returns
Detailed analytics reveal why customers return products. Identify patterns by product, category, supplier, or reason to address root causes.
Discover which products have sizing issues, quality problems, or misleading descriptions. Fix these issues to cut return rates by 30-50%.
Track return costs, processing times, and recovery rates. Make informed decisions about which products to stock and which suppliers to work with.
📊
Return Analytics
Identify problem products
🎯
Pattern Detection
Spot trends early
💡
Actionable Insights
Reduce return rates
Ready to Transform Your Returns?
Stop losing money on returns. Partner with experts who turn reverse logistics into a competitive advantage. Fast processing, happy customers, protected margins.